Delivery and Costs
Find below everything you need to know about deliveries and the costs
associated with orders placed through our website.
If you have any questions, please do not hesitate to contact us.
Corporate Clients - Greater Lisbon
FREE DELIVERY
DELIVERY TIME
Orders placed before 11:30 AM - same-day delivery (business day), unless out of stock.
Orders placed after 11:30 AM - delivery on the next business day, unless out of stock.
Mainland Portugal - CTT Expresso
FREE DELIVERY - for purchases over 39€.
DELIVERY TIME - 1 to 2 business days
(some campaigns may not allow free shipping; this information will appear in the shopping cart after adding a product from the campaign).
Portugal Islands - CTT Expresso
DELIVERY - 11.55€.
DELIVERY TIME - 2 to 4 business days.
International
Deliveries are handled by DHL;
Shipping costs vary depending on the country and delivery zone. At the final checkout, your country will automatically display the shipping cost;
If any customs duty is applied on international shipments, these costs are the sole responsibility of your country, not applied by the post office or pharmacy group, so the cost will be borne by the client.
If the amount is not accepted or we do not receive a timely response (within 3 business days), the Farmácias Progresso group reserves the right not to pick up the order, to allow the carrier to abandon the order (destruction of the order), and consequently not refund any amount to the client.
For international shipments from Portugal to your country, these official procedures are normal and taxes may or may not be applied according to your country’s laws, so we appreciate your understanding.
Note: All orders placed on weekends and holidays will be processed on the next business day.
Medicine deliveries
Decree-Law nº307/2007, of August 31, Ordinance nº 1427/2007, of November 2, and Decree-Law nº 128/2013, of September 5, establish that the delivery to the public of Prescription Medicines (MSRM) and Non-Prescription Medicines (MNSRM) depends on exclusive dispensing in a pharmacy, in national territory, and can only be performed by pharmacy staff at their facilities or at home.
Home delivery of these health products is limited to the municipality where the pharmacy is located and neighboring municipalities. Therefore, our medicine delivery is limited to the neighboring municipalities of Farmácia Imperial (Lisbon), Farmácia Lazarim (Almada), Farmácia Progresso Tagus Park (Oeiras), and Farmácia Pancada (Mértola):
• Cascais; • Sesimbra;
• Sintra; • Seixal;
• Lisboa; • Mértola;
• Oeiras; • Beja;
• Amadora; • Serpa;
• Odivelas; • Castro Verde;
• Loures; • Almodôvar;
• Almada; • Alcoutim;
• Lagos; • Vila do Bispo;
• Aljezur; • Monchique;
• Portimão;
Therefore, if you add any MSRM, MNSRM, MSRMV, or Compounded Medicines and select a delivery location other than those mentioned above, you will not be able to complete your order.